Account Manager

Phenix Spain Barcelona, Cataluña, España
Jornada completa · Algo de responsabilidad
De 11 a 50 empleados · Servicios medioambientales

Acerca del empleo

Join Phenix, as part of the team of the anti-waste mobile application, present in Spain since January 2020, which allows local merchants to resell their unsold goods at low prices rather than feeding the trash. At Phenix, your objective will be to build loyalty and follow the activity of the app’s partner merchants, so that they can save 100% of their unsold goods thanks to us!
Your missions

Follow-up

Respond daily to requests for assistance from shops regarding the use of the platform, publications, billing, orders, subscriptions, etc. Ensure the follow-up of these requests and the satisfaction of the shop.
Make the shops more autonomous in their Phenix space by showing pedagogy.
Have an advisory role and a commercial approach to encourage shops to optimize their publications and improve their sales rate.
Arbitrate disputes between shops and users in collaboration with the Customer Service team
Provide feedback and proposals for :
optimizing support tools and organization (FAQ, automated answers, playbook, etc.)
adding merchant features to the platform
improving the quality of onboarding for new shops.

Activation, Retention & Loyalty

Know the merchant portfolio, the segmentation by type of behavior and the priority businesses for Phenix application.
You will participate in the implementation of various activation and loyalty actions with the other members of the Account Management team: targeted follow-ups and telephone activations, e-mail campaigns, newsletters, contests, sponsorship, loyalty programs, one-off operations, partnerships, etc.
Follow the Account Management KPI dashboard and keep in mind the objectives in each of the actions you will participate in.

Profile required:

Rigor, organization, reactivity and… resourcefulness
You are determined and pugnacious
Patient, a good listener, diplomatic and a good teacher
A committed and involved spirit!
Good communication skills and a taste for teamwork!

Skills particularly appreciated :

Sensitivity and/or knowledge of zero-waste issues, expectations and problems of food shops
Commercial skills, good elocution, comfortable with telephone conversations
Writing skills (communicating in writing with retailers, writing targeted email campaigns, etc.)
Ability to analyze data (Google sheet, Looker, etc..)
Quick grasp of different tech tools

Our company

Are you a hummingbird… or more of a Phenix?

At Phenix, there is no beating about the bush – the company has lofty ambitions. Bringing food to those in need, eradicating wastefulness, saving the planet… It is not boastful to say that for these French champions in the fight against waste, there is still a lot to cover!

What are our Phenix super-powers?

💪 Impact: like a go-between connecting companies, charities and ordinary citizens, Phenix has already saved 100 million meals.
💛 A heart of gold: by giving products left unsold in stores to the most vulnerable, Phenix is actively fighting waste AND deprivation.
🐝 Tech For Good: by turning tech tools into a force for the common good, Phenix has proved that it is possible for a company to make the world a better place.
Possibility of working in one of the fastest-growing Tech4Good companies in Europe. Here at Phenix, we are very proud to have been granted the titles of B-Corp.

Aplica